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📋 Description
- Define strategic CX roadmap with Engineering for high-priority initiatives.
- Own a portfolio of agent tooling and AI automation and analytics.
- Uncover CX opportunities where problem/solution unclear; align with leadership.
- Own OKR tracking; set quarterly targets with CX and product leaders.
- Drive change management and rollout across CX tooling.
- Innovate with AI to improve CX outcomes.
🎯 Requirements
- 10+ years in technical program, product, or strategy roles.
- Cross-functional impact across CX and engineering.
- Strong PM discipline: scope, sequencing, risk, delivery.
- AI/ML, data pipelines, CX tech; BI tools.
- Partnered with Product, Engineering, Analytics, and Ops in fintech.
- Uses generative AI responsibly with human oversight.
🎁 Benefits
- Remote-first culture with quarterly in-person surges.
- Equal Opportunity Employer; diverse and inclusive.
- Accommodations for applicants with disabilities.
- Learning and career development resources.
